Refund & Return Policy

At Markitly, we stand behind the authenticity, quality, and condition of every tech product and luxury accessory we ship. If you are not completely satisfied with your purchase, we provide a transparent, customer-first return and refund protocol.

1. Return Eligibility Requirements

To qualify for a full refund or exchange under our policy, items must meet the following criteria:

• Product must be in original, unblemished cosmetic condition with no physical or liquid damage.
• All original packaging, outer retail boxes, inserts, barcodes, and serial number seals must be intact.
• All included accessories (cables, power adapters, manuals, remote controls, stylus pens) must be returned in the original box.
• Smart devices, laptops, and smartphones must have all personal accounts (iCloud, Google, Samsung account) logged out and factory reset.

2. Non-Returnable Products

The following items cannot be returned or refunded once delivered:

• Digital gift cards, software license keys, and prepaid subscription cards.
• Consumable items where factory protective hygiene seals have been breached (e.g. in-ear earbuds if worn).
• Customized or engraved products.

3. Return Authorization & Process (Step-by-Step)

Returning an item with Markitly is straightforward:

• Step 1: Contact Support: Email [email protected] with your Order ID (e.g., MKT-XXXXXX) and reason for return.
• Step 2: Receive RMA Number: Our support desk will issue an official Return Merchandise Authorization (RMA) code along with our designated regional return warehouse address and pre-paid return shipping label (where applicable).
• Step 3: Secure Packing: Pack the product securely using protective cushioning to avoid transit damage. Affix the RMA label on the shipping box.
• Step 4: Carrier Drop-off: Hand the parcel to the specified carrier (FedEx/DHL/UPS) and retain your drop-off receipt.

4. Inspection & Refund Timeline

Upon receipt at our fulfillment center, our technicians inspect the returned unit within 2 business days to verify contents, serial numbers, and condition. Once verified:

• Payment Card / Bank Refunds: Credits are posted to your original payment card within 3 to 5 business days, subject to your card issuer's banking cycle.
• Cryptocurrency Payments: For orders settled through CryptoMass / cryptocurrency, refunds are issued in equivalent USD value in USDT (Tether ERC-20 / TRC-20) or store credit, according to your preference, within 24 hours of approval.

5. Defective, Damaged or Incorrect Merchandise

If you receive a package that was damaged during transit, or if a product exhibits a factory defect out-of-the-box:

• Notify us within 48 hours of package receipt at [email protected] with clear photos or video evidence.
• Markitly will cover 100% of return shipping costs and immediately expedite a brand new replacement unit or process a 100% full refund including all original shipping charges.

6. Order Cancellations

Orders can be cancelled free of charge if the cancellation request is received before the warehouse generates the courier shipping label. Once an order is dispatched into the carrier network, it must follow the standard 30-day return process outlined above.

7. Contact Returns Department

For inquiries, RMA requests, or return status updates, please reach out to our team:

Email Support: [email protected]
Department: Returns & Quality Assurance
Response SLA: 12 to 24 Business Hours