Shipping & Delivery Policy

Effective Date: October 26, 2026

At Markitly, we pride ourselves on offering seamless, secure, and expedited global shipping on all curated consumer electronics, flagship smartphones, gaming hardware, and premium home essentials. This Shipping Policy details our order dispatch process, delivery timelines, customs handling, and tracking procedures.

      Standard Global Dispatch Notice: All verified orders are packed and processed within 24 to 48 business hours from our distribution hubs. You will receive an automated tracking link by email as soon as your courier label is generated.
    

1. Dispatch & Processing Timeline

Orders are dispatched Monday through Friday, excluding international public holidays. Orders placed during weekends or after 4:00 PM EST are queued for processing the following business day.

Standard In-Stock Products: Processed and dispatched within 24 to 48 hours.
High-Value Flagships (Smartphones & Laptops): Undergo an additional serial-number verification and tamper-proof security inspection prior to courier dispatch.

2. Shipping Destinations & Delivery Timelines

Markitly delivers to over 150 countries worldwide via Tier-1 premium logistics partners including DHL Express, FedEx, and UPS.

Region	Estimated Delivery Time	Service Carrier
United States & Canada	2 – 5 Business Days	FedEx Express / UPS Ground
United Kingdom & Europe	3 – 6 Business Days	DHL Express / DPD
United Arab Emirates & GCC	2 – 4 Business Days	Aramex / DHL Worldwide
Rest of the World	5 – 9 Business Days	DHL Express International

3. Shipping Fees & Free Delivery Threshold

Standard Shipping: Calculated at checkout based on destination weight and volumetric packaging dimensions.
Complimentary Global Shipping: Eligible orders exceeding $150 USD receive complimentary expedited shipping worldwide.

4. Real-Time Tracking Information

Once your order has shipped, you will immediately receive an automated confirmation email with your dedicated courier tracking number. You can track your shipment anytime via the carrier's live tracking portal or by logging into your Markitly account.

5. Customs, Tariffs & Import Duties

For international shipments, customs policies, duties, and import taxes are determined by the destination customs authority. Most orders are handled under Delivered Duty Unpaid (DDU) unless specified at checkout. Any local sales taxes or import clearance fees levied by customs are the responsibility of the recipient.

6. Damaged or Lost Shipments

Every Markitly package is dispatched in tamper-evident, reinforced protective packaging and is fully insured during transit. In the rare event that your package arrives damaged or fails to reach your destination:

Notify our support team within 48 hours of delivery with photos of the outer box and shipping label.
Our logistics team will open an immediate trace and issue a complimentary replacement or 100% refund upon courier confirmation.

7. Contact Logistics Support

For inquiries regarding shipment status, rerouting requests, or delivery updates, please contact our dedicated shipping team at:

Email Support: [email protected]
Support Hours: Monday – Saturday, 9:00 AM – 6:00 PM EST